SHOPPING AND PAYMENT
- Prices are listed in USD.
- Full payment is required at the time of order.
- Payment methods: Visa, Mastercard, Tinkoff, and Mir.
- We and our partner jewelers ship using various methods, mainly FedEx, postal services, and CDEK for some Eastern European, Asian, and Caucasus countries.
- Ready-made items are shipped within 5 business days. Made-to-order items are shipped within 5 business days after completion and customer confirmation.
- We offer worldwide shipping. Delivery times depend on the jeweler’s location (see product description and jeweler’s profile).
- You can request changes or cancel your order within 24 hours of purchase.
- After 48 hours, a resizing fee of $30 USD applies for ring size changes, and a $100 USD cancellation fee for order changes or cancellations.
- Packaging: Orders are shipped in an unbranded padded envelope. Jewelry will be packaged in the jeweler’s branded packaging.
- Varies by jeweler, workload, and complexity of the item. Typically, it’s 2-4 weeks, but please check the manufacturing time in the product description.
- Custom orders take 1 month or longer. Ready-to-ship items are available as is.
- No VAT charged for customers outside Armenia. Local VAT applies at delivery based on your country’s laws.
- EAEU and Georgia: Free trade agreement with Armenia means no customs if shipped from Armenia.
- EU: No VAT for jewelry shipped within the EU.
Detailed on our return policy page.
Detailed on our warranty policy page.
Feel free to contact the jeweler for customization. They are likely to accommodate your requests!
Some one-of-a-kind designs can be recreated; others cannot. Email us with the design you’re interested in, and we'll assist you.
Currently unavailable, but we’re working on it.
- For large transactions, inform your credit card company in advance, then place your order.
- SWIFT bank transfer is also accepted. Contact us for instructions.
Contact us with the order volume, destination country, and desired jewelers.
Contact the jeweler; however, expedited production is relative and unlikely to be completed in a few days, especially before holidays.
OTHER INFORMATION
- Jewelry is created from metal sourced from local foundries that work with refined metals from pawn shops and client gold.
- All stones are conflict-free.
- As we don’t work with factories, we don’t produce more jewelry than we can sell. Unsold old collections and client metal are recycled.
We respond as quickly as possible but note weekends are off. We adhere to work-life balance and time zone differences. Please be patient with our responses and be considerate of our jewelers who might be in different time zones.
We are working on offering insurance options for your purchases.
Extensive guide on measuring ring size available here.
Yes, send a request to the jeweler for these stones.
Some are certified by GIA, DGC, or IGL; others are not. Certificates usually provided for diamonds above 0.5 carats. Smaller stones or certain semi-precious stones don’t require certification but can be certified for an additional fee.
Yes, all our diamonds are conflict-free.
We can’t work with low-quality or fragile stones, potential fakes (cheap diamonds without certificates), and there may be customs issues. Jewelers can source high-quality stones for you.
Contact your favorite jeweler to find a special stone for your order.
We respect the originality of other designers and do not replicate their work. However, we're happy to take inspiration from design elements you admire. Our designers will use these as a basis to craft a distinct and original piece tailored to your tastes.
- Belong to the jeweler. They have the right to reproduce the design, as it’s their creative work.
- If a jeweler agrees to work on your exact design without future reproduction rights, a higher fee may be requested. But if you expect that your design should not be used further in the jeweler's work, you must agree on this beforehand. Otherwise, the jeweler has the right to continue using this design as their art work.
Contact us for 18k gold, platinum options, and engraving services by clicking “Ask question” on the product page.
Types of Coatings: Silver jewelry can be enhanced with various types of coatings, such as rhodium plating (rhodium-plated), gilding, and gold plating (gold-coated). These treatments are used to improve the appearance and durability of the silver.
Advantages:
- Aesthetic Appeal: Coatings like rhodium or gold plating add a beautiful, lustrous finish to silver jewelry, making them more attractive, especially for display purposes.
- Imitation of White Gold: Rhodium plating on silver can mimic the look of white gold at a fraction of the cost, offering a luxurious appearance.
- Hypoallergenic Properties: For those with sensitive skin or metal allergies, coatings can act as a barrier, reducing the likelihood of allergic reactions.
Disadvantages:
- Durability Issues: Over time, these coatings can wear off, leading to the appearance of spots or uneven color.
- Maintenance Requirements: Coated silver jewelry requires regular maintenance and re-plating to preserve its appearance, which can be both costly and inconvenient.
While coatings can enhance the beauty and hypoallergenic properties of silver jewelry, they do come with drawbacks in terms of longevity and maintenance. Understanding these pros and cons can help customers make informed decisions about their jewelry purchases and care.