Terms of Sale

Introduction

By placing an order with Ars Longa Jewels through our website (https://arslongajewels.com/), you agree to these Terms of Sale. Please read them carefully to understand your rights and obligations. If you do not agree with these terms, we kindly ask you not to proceed with your order.

Legal Entity

All operations are managed by I.E. Kulikova Daria (TIN – 40149986).

Ordering Process

  • Order Confirmation: Once your order is placed, you will receive an email confirming the receipt of your order. Production and shipping timelines will be discussed further by email.
  • Production Timelines: Custom and personalized orders require 2 weeks to several months, depending on the complexity. This will be confirmed with you directly during the order process.

Payment Methods

  • Bank Transfer
  • Visa
  • MasterCard

Shipping Options

Shipping services are provided via:

  • Worldwide Postal Service
  • FedEx International
  • Boxberry (for selected countries)
  • CDEK (for selected countries)

Delivery times begin from 5 business days and are dependent on the courier, not the store. All shipments originate from our warehouse in Yerevan, Armenia.

Order Cancellation and Returns

  • Cancellation: You may request to cancel an order if it is in the status of “Awaiting Payment” or “Awaiting Confirmation.” If the order has been confirmed or shipped, cancellations will no longer be possible.
  • Ready-Made Jewelry Returns: You may return ready-made jewelry within 14 days of delivery if it is in perfect, unworn condition and accompanied by the original packaging.
  • Refund Policy: Shipping fees and return costs are non-refundable. Refunds will be issued without the original delivery cost or return shipping reimbursement.

User Responsibilities and Content

If you submit any content to the website (e.g., reviews or photos), you confirm that you have the right to do so and that it does not infringe the rights of third parties. Ars Longa Jewels reserves the right to remove any user-generated content without notice.

Warranty Disclaimer

All products and services are provided “as is.” Ars Longa Jewels makes no express or implied warranties regarding the content or availability of products.

Limitation of Liability

Ars Longa Jewels shall not be held liable for any indirect, incidental, or consequential damages arising from the use of this website or purchased products.

Official Communication

All official communication will be conducted exclusively via email. Please reach out to us at:

Governing Law and Jurisdiction

These terms are governed by the laws of Armenia. Any disputes shall be resolved in the courts of Armenia.