At Ars Longa Jewels, we stand by the quality and craftsmanship of each piece offered on our marketplace. We understand that jewelry is an investment in beauty and sentiment, which is why we offer a comprehensive warranty and repair policy. It’s important to note that each jeweler on our platform may have their own specific rules, so please refer to the product description and the brand’s individual policies for detailed information.

General Warranty Terms:

  • Two-Year Warranty: We provide a 2-year warranty on all jewelry purchased from Ars Longa Jewels, covering any defects in craftsmanship or materials. If you encounter any issues, please reach out to our support team for assistance.
  • Exclusions: The warranty does not cover wear and tear from daily use, nor does it cover mechanical damages to gemstones, chains, screw locks, or any accidental damage resulting from misuse, impacts, or falls.

Care Instructions: Proper care is vital to maintain the beauty and longevity of your jewelry. We recommend storing each piece in a separate pouch or box to prevent scratches. Avoid exposing your jewelry to harsh chemicals, water, and extreme temperatures. Special care should be taken with cuff bracelets, hoop earrings, and items with screw backs.

Repair Policy:

  • Gemstones and Diamonds: The warranty covers loose or fallen gemstones within one year, subject to an examination to determine the cause.
  • Non-Warranty Repairs: If your jewelry requires repairs outside the warranty period or scope, we are still available to assist. Repair fees will vary depending on the nature of the work needed.
  • Wear and Tear: Normal wear and tear, including the fading of rhodium plating, minor pores or scratches, and natural tarnishing of silver, are not covered under warranty.

International Orders:

  • International Warranty: We extend our warranty services to international orders. However, international customers will be responsible for shipping costs related to warranty repairs.
  • Exchange Policy: Direct exchanges are not available for international orders. If a different item or size is needed, we will issue store credit upon the return of the original item.

Repair and Warranty Claims: To initiate a repair or warranty claim, please email us at customerservice@arslongajewels.com with your order number and a detailed description of the issue. We will guide you through the next steps, ensuring a smooth and efficient resolution.

Special Note:

  • Custom and One-of-a-Kind Pieces: All sales of customized and unique pieces are final, with repairs subject to separate terms.
  • Third-Party Alterations: Any modifications or repairs done by third parties will void the warranty.

Ars Longa Jewels is committed to ensuring your complete satisfaction with every purchase. Our warranty and repair policy is designed to offer peace of mind and support, maintaining the beauty and integrity of your cherished jewelry pieces for years to come.